Privacy Policy

Welcome! You use the website www.clashii.com of Clashii,. (the “Company”) and the services offered through that website (collectively, the “Website”). If you do not understand or have any questions about this Privacy Statement, please stop using the Website immediately. If you do not accept this Privacy Statement, you may not use the Website. If you disagree with this Privacy Statement at any time, you must stop using the Website.

We (the “Company”) are committed to taking reasonable steps to protect your online privacy and to managing your information responsibly. This Privacy Statement informs you of our online privacy practices, the types of information we may collect and store, how information is used, who may share information with, your choices regarding the collection, use, and distribution of information, the security measures we take to prevent loss, misuse, or alteration of information, and who you can contact if you have any questions or concerns.

This Privacy Statement does not apply to other websites we may link to, nor to other companies providing services to us, third-party suppliers, or entities that may be listed as third-party contacts on this Website, which may be subject to their respective privacy policies. This Privacy Statement also does not apply to information about you that we may obtain from other sources. By using this website and/or contacting us and providing any personal information, you consent to our collection, transmission, storage, disclosure, and use of your information in accordance with this Privacy Statement. If we decide to change this Privacy Statement, we will post the changes on this page.

Why We Collect Information

We collect personal information to help us provide and improve our products and services, enhance your shopping experience, and allow you to order products through this website. In addition, your personal information helps us push the latest services, special offers, and information on news and events that may interest you. We may also correlate your personal information with information from other sources. For example, to prevent or detect fraud, we may cross-check the personal information you provide with information that may be obtained through other channels.

How We Collect Information

We primarily collect information through the following three methods:

Information You Provide: We collect your information when you submit it to us through our website, social media (such as Facebook®, Instagram®, Pinterest®, YouTube®), email, telephone, or other means (including in person or in writing). We also collect your information when you contact our customer service.

Information We Automatically Collect: We automatically collect certain types of information when you visit our website. For example, when you use our website, we automatically collect various types of technical information, as well as information otherwise described in this Privacy Statement.

We collect information from other sources: We may obtain your information from external sources. For example, we may obtain business information about you from third parties, or purchase email lists from third parties for advertising and marketing purposes. We may also receive information from third parties who provide services to us via web beacons and other technologies (as otherwise described in this Privacy Statement).

Please do not provide us with the following information:

Personal data of any other person unless expressly requested by the company;

Personal data of any category not expressly requested by the company;

Any confidential, proprietary, secret, or legally protected information that you are not expressly required to provide to or share with the company;

Any confidential, proprietary, secret, or legally protected information, and any information that is legally obligated to be provided to or shared with the company.

What Information We Collect

We may collect, store, and use the following types of personal data:

The company needs you to provide the following information so that you can open an account with us, we can provide and deliver our services and products to you, including fulfilling your orders (including temporary credit card or other payment information), responding to your inquiries, and addressing any concerns you may have.

Information you provide when applying for a job through this website.

Information about your access to and use of this website, and information you provide to us through this website.

Information you post on our social media pages such as Facebook®, Instagram®, Pinterest®, and YouTube®, and information about your access and use/access/comment/posting.

Even if you do not submit personal information through this website or our social media websites (but you visit these websites), we may still collect information about your browsing path on this website or our social media pages, as well as information about the technical efficiency of this website and services (e.g., time required to connect to the website, page loading time, etc.). Collecting this information helps us understand which areas on this website and social media pages receive the most traffic and helps us better understand user experience. Furthermore, collecting this information helps us improve the quality of the website by identifying and providing more user-preferred features, areas, and services. During the information collection process, we may collect personally identifiable and non-personally identifiable information (e.g., domain type, browser type and version, service provider and IP address, origin/exit page, operating system, date/timestamp, and clickstream data).

We may also create and use electronic records to analyze how visitors interact with our website and social media pages.

Use of Cookies:

A cookie is a small piece of electronic information that a website transmits to a visitor's computer to identify specific information about the website. This website may use a browser feature called a cookie, which assigns a unique identifier to your computer. Cookies are typically stored on your computer's hard drive to help track your clicks between pages on this website. We may also use cookies to know if you have visited this website. In addition, we use cookies set by third parties with whom we have agreements to obtain analytical information about website usage. You can set your browser not to accept cookies or to notify you when a cookie is received so you can decide whether to accept it. You can also use common browser tools to delete cookies that may have been placed on your computer. To learn more about cookies, please visit http://www.allaboutcookies.org.

Cookies Used by Our Service Providers and Suppliers

Our service providers and suppliers may use cookies, which may be stored on your computer when you visit our website. These service providers and suppliers include:

Rakuten Marketing (for more information and how to exercise your rights with Rakuten Marketing, see https://rakutenmarketing.com/legal-notices/subject-requests);

Google Analytics (see https://support.google.com/analytics/answer/6004245?hl=en and the information therein); Microsoft Ads (see https://about.ads.microsoft.com/en-us/resources/policies/microsoft-advertising-agreement?s_eid=SMART96943_9135D786-0500-4C2E-B9E4-12679BD005E4 and its information); Klaviyo (see https://www.klaviyo.com/privacy/policy, Mobile Terms of Service, and https://www.klaviyo.com/legal); Attentive (see https://www.attentivemobile.com/, https://www.attentivemobile.com/privacy/, and https://www.attentivemobile.com/cookie-notice/); Searchspring (see https://searchspring.com/legal/); and Stamped.io (see https://stamped.io/privacy).

You should review the privacy and cookie policies of the websites mentioned above for more information about the cookies they use and the information they collect.

The websites and cookies mentioned above may change from time to time as we use different vendors or service providers to provide some or all of the services on these websites and services, or as we may decide to add other services. While we regularly update our list of vendors and service providers, the list above may not be complete at any time.

Managing Cookies

Most browsers allow you to refuse and delete cookies. Specific methods vary depending on the browser and version. You can find the latest information on blocking and deleting cookies through the following links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome)

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

http://www.opera.com/help/tutorials/security/cookies/ (Opera)

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)

https://support.apple.com/guide/safari/view-a-privacy-report-ibrw35004465/mac and https://support.apple.com/guide/safari/prevent-cross-site-tracking-sfri40732/14.0/mac/11.0 (Safari); and https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking some or all cookies can negatively impact the usability of many websites, including our website and services.

Use of Web Beacons, Transparent GIFs, Pixel Tags, and JavaScript:

We may also use “pixel tags” (also known as “operation pixels,” “web beacons,” or “transparent GIFs”) and/or JavaScript plugins on our website and in emails sent to you. These web beacons and plugins are small (usually invisible) images or code in a website or email used to record which web pages and ads a user clicks on, or to track the effectiveness of email marketing campaigns. These devices help us analyze user online behavior and measure the effectiveness of our website and marketing campaigns. We may also work with third-party service providers to help us track, collect, and analyze this information. Third-party entities with agreements with us may place these devices in our websites and/or emails to use information obtained therefrom, such as the pages you visit, the items you purchase, the emails you open, and the links you click in emails. These third-party providers may also place cookies on your computer. These third-party cookies may enable us to obtain aggregated demographic and user statistics about you and your preferences from these third-party sources and information we hold about you.

Device Identifier:

A “Device Identifier” is a mechanism by which we can automatically collect the IP address, mobile advertising identifier, or other unique user identifier information of the computer, mobile device, or other device (e.g., a mobile device) used to access this website or third-party websites that we may link to for advertising purposes. The Device Identifier is appended with a number automatically assigned to your computer or device to identify that device, similar to a cookie. We may use Device Identifiers to manage the website, help diagnose problems, analyze trends, track user activity on the website, identify user shopping carts or purchase preferences, serve advertisements, or obtain general demographic data. Most computers and mobile devices allow you to turn off, block, or delete Device Identifiers.

Server Logs:

A “server log” is a record of activity created when a computer serves a specific webpage to your browser. Certain activities you perform on our website may log information in the server logs. For example, if you enter a search term in the search box on our website, our server logs may record that search term, links you clicked to our website, and/or information about your browser, such as your IP address and cookies set on your browser.

Search the following keywords on this website:

We may provide options to help you search for information on our website. If you enter information in the search box, we may store that information and may aggregate it with other information we may have about the browser and/or IP address that initiated the search query.

Social Media Platforms:

We may link to our social media platforms on Facebook®, Instagram®, Pinterest®, and YouTube®, or other platforms. When you interact with our content through these social media platforms, we may ask you to share certain information with us about those interactions. Please carefully read the privacy policy/statement and privacy settings of each social media platform you use to understand how this data and information is used and to choose your options for sharing such data and information. We have no control over social networks and their privacy policies or information sharing methods, and you use these social media platforms at your own risk.

How We Use the Information We Collect

We use the information we collect in a variety of ways. We typically use the tools described above and similarly to collect, aggregate, and use de-identified information about you, such as the type of browser and operating system you use, your geographic location, the web pages and social media pages you browse, the time and duration of your visits to our website, the search queries you use on this website and any other content you submit, whether you have clicked on any items or links on this website, whether you have clicked on any links in emails sent by us or third parties on our behalf, whether you have opted out of certain services or information sharing, and whether you have viewed or ordered certain products or services.

We may use internally collected information for a variety of business purposes, such as: (i) providing services you may need; (ii) analyzing trends and conducting research; (iii) providing support and answering questions for our users, website visitors, and customers; (iv) improving our website or services; (v) understanding the needs of our users and customers; (vi) contacting users for research, information, and marketing purposes, including tailoring our website and social media pages to your information and browsing habits; (vii) tracking traffic patterns and website usage; (viii) providing customer service and technical support; (ix) correlating information with other commercially available information to identify demographic information and preferences to help us and our customers conduct research and marketing efforts; (x) providing you with specific, relevant marketing, promotional, or other information; (xi) handling information security and/or privacy protection measures, network functionality, engineering, and troubleshooting issues; (xii) investigating claims and/or legal proceedings, illegal activities or breaches of agreements, and compliance with applicable laws and legal processes. (xiii) To comply with the law, or based on our good faith belief that it is necessary to comply with the law, or otherwise disclose information to prevent fraud, reduce credit risk, cooperate with police and other government agencies, or protect the rights, property, or safety of website visitors, our partners or customers, or the public; and (xiv) to handle or conduct the sale of all or part of our business, or if we are reorganized or merged.

We may share your contact information (such as your name and mailing address) with advertisers or other third parties in order to send you product catalogs. We will only share such information with entities that we believe to be reputable and that offer/sell goods or services that you may be interested in. You may opt out of receiving such product catalogs at any time and stop the use of your information for this purpose, as detailed in “Your Choice Regarding the Information We Collect” below.

We may also share personally identifiable and non-personally identifiable information with our affiliates and business partners, as well as other third-party service providers. These third-party service providers help us provide operational services for the website and business, including but not limited to: commercial entities providing email address management and communication services, redirection services, network equipment and application management, and hosting services; credit and debit card payment gateways and processors; and issuing and acquiring banks involved in fund settlement processes (which are necessary to charge your card or financial account); entities that may aggregate information about you that we hold, such as demographic information; entities that allow us to identify website visitors; judicial, administrative, and/or legal or financial accounting service providers when review or disclosure of information is required in response to civil and/or criminal investigations, claims, lawsuits, or when we are required to disclose your information or file or defend legal proceedings under judicial or administrative procedures (such as subpoenas); and other service providers who may be involved in other types of services and activities, unless otherwise stated in this Privacy Statement.

This website uses cookies to help track items you put in your shopping cart, including when you abandon it, and this information is used to determine when to send shopping cart reminder messages via SMS and email.

Business Transfer

If our company or most of its assets are acquired, or in rare cases, if our company ceases operations or goes bankrupt, your information will be transferred as part of our assets or acquired by a third party. You acknowledge and agree that such a transfer may occur, and any acquirer of our company may continue to use your personal information in accordance with this Privacy Statement.

Your Choice Regarding the Information We Collect

If you do not agree to our use of your personal information, please do not submit any personal information to us. Please note that if you do not provide us with certain personal information, we may not be able to provide you with services, or the quality of service may not be optimal.

You can opt out of our various communications by:

Mailing Lists/Product Catalogs: Send an email to arin@clashii.com with the subject "Email Removal". This may include, upon your request, (a) no longer receiving Clashii product catalogs; (b) no longer receiving product catalogs from any third party that has obtained your contact information through Clashii; or (c) both (a) and (b).

Email Communications: Click the unsubscribe link in our emails.

Third-Party Sharing: Send an email to arin@clashii.com with "Third-Party Email Removal" in the subject line.

Please note that removal from the third-party list may take up to 3 months (one quarter) to take effect.

SMS/MMS Receipt Consent and Unsubscribe: You can choose to provide your mobile phone number to receive SMS alerts from us. Providing your mobile phone number indicates your consent to receive automated marketing SMS messages from us, but you can always purchase products from the website without providing this consent. SMS and data charges may apply; please check your mobile operator's rates. You can send "STOP" to Clashii to contact your SMS number and opt out of subscribing to subsequent marketing SMS messages.

We may share your mobile number with service providers to assist us in the activities described above, but not for their own marketing campaigns. We do not guarantee the availability or performance of this SMS service, including and are not liable for transmission delays or message delivery failures.

Please note that even if we fulfill any of your requests as stated above, de-identified and aggregated data, including your personal information, may still be shared, but this data will not be able to identify you or be related to you.

Protecting the Privacy of Children Visiting the Website

We understand the importance of children's safety and privacy. This website is not designed to attract children and is not intended for use by any child under the age of 18. We will not solicit or knowingly collect any personally identifiable information from any child under the age of 18.

Updating Personal Information

We want to ensure that your personal information is accurate and up-to-date. If you wish to change your contact information, please email arin@clashii.com to update your account information.

Links

For your convenience, this website may contain links to other websites. We are not responsible for the privacy policies, advertisements, products, or content of these other websites. No link should be construed as an endorsement of or association with any of these links. You should carefully read the privacy policies and terms and conditions of all other websites or links you visit.

Security

We are committed to providing a safe and reliable experience for all online visitors. To this end, we have taken security measures to protect the information you provide. We employ reasonable physical and electronic security measures designed to restrict unauthorized access to your personally identifiable information and prot